Self Study ISO/IEC 20000 Lead Implementer

PECB ISO 20000 Lead Implementer- Self Study in English

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PECB ISO 20000 Lead Auditor – Self Study in English

Name: PECB ISO 20000 Lead Auditor - Self Study in English
SKU: ISO 20000 LA Self-Study EN
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SKU: ISO 20000 LA Self-Study EN

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Self Study mode of training materials
Includes PECB certification and exam fee (Exam voucher validity 12 months)
PDF PECB training materials included
A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued by PECB
In case of exam failure, you can retake the exam within 12 months, from date of enrollment for free

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SKU: ISO 20000 LA Self-Study EN Category: Quality and Management Tags: 20000, ISO 20000, PECB 20000, PECB ISO 20000, PECB ISO 20000 Lead Auditor. Self Study, service management system, SMS

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Description

ISO 20000 Lead Auditor Training Material, Exam and Certification

ISO 20000 Lead Auditor – Published initially in 2005 and subsequently updated in 2011 and 2018, ISO/IEC 20000-1 is a Type A management system standard that sets out the minimum requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS).

An SMS consists of policies, processes, resources, objectives, and documented information that are put together and are coordinated to achieve the objectives of the organization. An effective SMS enables organizations to direct and control their service management activities, identify and mitigate risks related to their activities, and identify and realize opportunities that improve service provision.

The requirements of ISO/IEC 20000-1 are generic and applicable to organizations of all sizes, sectors, and complexities. According to ISO Survey 2020, there are more than 7,500 certificates issued to organizations worldwide. Contrary to the common misperception that this standard is only applicable to IT infrastructure, ISO/IEC 20000-1 can be used for various other services, including, finance, cloud, business process outsourcing, etc.

ISO/IEC 20000 Lead Auditor Training Material, Exam and Certification

Why Should You Attend ISO 20000 Lead Auditor training?

The PECB ISO 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

The successful completion of the training course is followed by an exam. If you pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Lead Auditor” credential. The internationally recognized “PECB ISO/IEC 20000 Lead Auditor” certificate demonstrates your professional capabilities and your ability to audit an SMS based on ISO/IEC 20000-1.

Who Should Attend ISO 20000 Lead Auditor training?

The ISO/IEC 20000 Lead Auditor training course is intended for:
- Auditors seeking to conduct and lead SMS audits
- Managers or consultants seeking to master the SMS audit process
- Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
- Technical experts seeking to prepare organizations for an SMS certification audit
- Expert advisors in service management

Learning Objectives of ISO 20000 Lead Auditor training

By the end of this training course, the participants will be able to:
- Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
- Manage an ISO/IEC 20000-1 audit program

Educational Approach

This training course is participant centered and contains:
- Theories, approaches, and best practices used in service management system audits
- Lecture sessions illustrated with practical examples
- Practical exercises based on a case study and discussions
- Interaction between participants by means of questions and suggestions
- Exercises tailored to prepare the participants for the certification exam

Prerequisites

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.

Download ISO 20000 Lead Auditor Candidate Handbook

Course agenda

Day 1: Introduction to the SMS and the ISO/IEC 20000 family of standardsDay 2: Audit principles and the preparation for and initiation of an auditDay 3: On-site audit activitiesDay 4: Closing of the auditDay 5: Certification exam

Examination

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:Domain 1: Fundamental principles and concepts of a service management systemDomain 2: Service management system requirementsDomain 3: Fundamental audit concepts and principlesDomain 4: Preparing an ISO/IEC 20000 audit
Domain 5: Conducting an ISO/IEC 20000 audit

Domain 6: Closing an ISO/IEC 20000 audit

Domain 7: Managing an ISO/IEC 2000 audit program

For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.

Certification

After successfully completing the exam, you can apply for one of the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.

For more information about the ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

The requirements for PECB ISO/IEC 20000 Auditor certifications are as shown in the table below:

Credential	Exam	Professional experience	MS audit/assessment experience	Other requirements
PECB Certified ISO/IEC 20000 Provisional Auditor	PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent	None	None	Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Auditor	PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent	Two years: One year of work experience in IT Service Management	Audit activities: a total of 200 hours	Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Lead Auditor	PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent	Five years: Two years of work experience in IT Service Management	Audit activities: a total of 300 hours	Signing the PECB Code of Ethics
PECB Certified ISO/IEC 20000 Senior Lead Auditor	PECB Certified ISO/IEC 20000 Lead Auditor Exam or equivalent	Ten years: Seven years of work experience in IT Service Management	Audit activities: a total of 1,000 hours	Signing the PECB Code of Ethics

General Information

Certification fees are included in the exam price.
Participants will be provided with the training course material containing over 450 pages of explanatory information, examples, best practices, exercises, and quizzes.
An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
In case candidates fail the exam, they can retake it within 12 months following the initial attempt for free

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