Refund and Return PolicyAEG Training offers refund only for certain circumstances as explained below.

Clients requesting a refund must provide evidence to support their claim. Which includes the following situations:

1. Double payment for the same invoice.
   2. Non-provision of a coupon code that was supposed to be provided, resulting in an additional fee.
   3. Dissatisfaction with the training course or service provided by PECB, necessitating a refund request. Clients must furnish all details and circumstances leading to their dissatisfaction when making such a request.

AEG Training will review the refund request and based on the evidence provided, it will take one of the following decisions:

• Refund approved: Our accounting team will review the refund request, and if the request is approved. The refund will be executed by the payment authorities according to the method the client has selected in the refund request form. 
• Refund refused: AEG Training can refuse the refund request in case there is evidence of fraud, refund abuse, lack of information, or other deceitful actions.

Please note that:

• AEG Training will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.
  If the reimbursement procedure involves fees, these fees will also be deducted from the reimbursement.
• When PECB offers a coupon code that waives fees of exams and certifications for candidates that attend a training course provided by a PECB Partner. In these cases, the candidates that are provided with coupon code and have used that coupon code, are not eligible for a refund.

If you want to submit a refund request.

Once your request for a refund is reviewed, an email will be sent to you with notice that we have received your request. You also will be notified whether your request for a refund is approved or rejected.  

If the purchase has been made via PECB Store and you want to take advantage of the refund policy, you must do it via PECB Store.

Need help on Refund and Return Policy?

Contact us at “hello@aegtraining.com” for questions related to refunds and returns.